General Terms and Conditions
1.1. The general terms and conditions apply to legal relationships that emerge between a www.stefanstore.com customer (hereinafter Buyer) and www.stefanstore.com owner (hereinafter Allmerch OÜ):
Telliskivi 57, 10412 Tallinn, Republic of Estonia
Reg. No. 16471635
KMKR nr EE102492781
a/a LHV EE417700771007839257
upon purchase of goods.
1.2. The general terms and conditions may not be contrary to laws and regulations valid in the Republic of Estonia and, if necessary (in the case of disputes or missing information), such terms and conditions are supplemented by said laws and regulations.
1.3. Allmerch OÜ reserves the right to unilaterally amend these terms and conditions and product prices for the purpose of improving or reorganizing its efficiency, competitiveness, further development, and product selection. Amendments and supplements to the terms and conditions and product prices take effect as from when the relevant information is published on www.stefanstore.com. If a Buyer submitted their order before an amendment to the terms and conditions took effect, the Buyer is subject to the terms and conditions valid at the time at which the order was submitted, unless otherwise provided by law or these terms and conditions.
1.4. Allmerch OÜ and the Buyer wish to engage in trade through www.stefanstore.com as subject to terms and conditions provided in this document.
1.5. Effecting an order on Allmerch OÜ homepage and making the corresponding payment, the Buyer confirms that they have reviewed the sales terms and approve said terms.
Processing of Personal Details of the Buyer
2.1. The Seller uses personal details and information on purchases made in adherence to the Personal Data Protection Act in an extent required to execute orders submitted by the Buyer in the e-store. The Seller refrains from forwarding the Buyer’s personal details to third parties, except to undertakings providing postal or courier services in an extent required to deliver goods to the Buyer.
2.2. Upon payment for goods using online banking, the Seller does not have access to the Buyer’s bank details.
Sales Warranty & Complaints
3.1. The Seller is liable for nonconforming goods during a period of 2 (two) years as from delivery of the goods to the Buyer. Upon sale of goods to the Buyer it is presumed that any nonconformity to contractual terms and conditions revealed within 6 (six) months as from the day on which goods were delivered to the Buyer was present upon handover of the goods, unless said presumption is contrary to the nature of the thing or defect. The Buyer undertakes to immediately inform the Seller of any nonconforming goods within 7 (seven) days at the latest i.e. to submit a complaint.
3.2. Buyers are recommended to submit complaints via e-mail to email@example.com or at Allmerch OÜ office at Telliskivi 57, Tallinn. A complaint is to contain the name and contact details of the Buyer, the date of complaint, the defect of the goods, and content of the complaint; a document proving purchase is to be attached.
3.3. The Seller is not liable for damage or any other consequence caused by incorrect information submitted by the Buyer upon completing an order, including delays in delivery if the delay is caused by circumstances beyond the Seller’s control.
3.4. The Seller is not liable for damage caused by abnormal use or storage of ordered goods.
3.5. Disputes between the Seller and the Buyer are resolved by way of negotiations. If an agreement is not reached, the Buyer, so as to protect their rights, has the right to recourse to the Consumer Protection Board, the consumer complaints committee and/or Harju County Court.
In the case of defective goods, the buyer has the right to:
4.1. first demand that the goods be repaired for free or replaced by new goods;
4.2. demand withdrawal from the agreement if
- 10.2.1. the Seller cannot repair or replace the goods;
- 10.2.2. repairs fail;
- 10.2.3. the Seller fails to remove the deficiency of the goods within a reasonable period of time;
- 10.2.3. repairs or replacement of the goods have caused unreasonable inconvenience for the Buyer.
4.3. The Seller is not liable for defective goods if:
- 10.3.1.the product malfunction was caused by incorrect use or careless maintenance, the product has already been opened or repaired by a company other than Allmerch OÜ.
- 10.3.2. the product is subject to mechanical damaging;
- 10.3.3. the malfunction is caused by excess voltage, water or fire damage or other circumstances beyond the manufacturer’s control;
- 10.3.4. the Buyer is not in possession of the product’s purchase receipt or invoice.
4.4. Complaints related to goods or services purchased in the e-store are to be sent to sInfo@allmerch.ee. Goods are to be returned to Allmerch OÜ, Telliskivi 57, Tallinn.
Submitting an Order
5.1. The Buyer selects the desired goods in the e-store and adds the goods to the shopping cart.
5.2. The Buyer confirms the shopping cart and pays for the goods using a suitable payment method: online banking link, credit cards, or PayPal. Before paying for the order/invoice, the Buyer is asked to make sure that the information noted in the order/invoice meets the Buyer’s actual intent.
5.3. After payment for the goods, the Buyer is to click on the link “Back to seller”.
5.4. To confirm the order, the order/invoice is sent to the Buyer using the e-mail address submitted upon confirming the shopping cart.
5.5. A sales agreement becomes binding between the Seller and the Buyer as from when the total purchase amount paid by the Buyer is received on the Seller’s bank account.
6. Price of goods
6.1. The prices of products sold on Allmerch OÜ homepage are noted in euros as exclusive of any delivery costs (except for campaign products). All prices are inclusive of 20% VAT.
6.2. Allmerch OÜ reserves the right to amend the prices. If a Buyer submitted their order before a price amendment took effect, the Buyer is subject to the price noted on the order confirmation at the time at which the order was submitted.
6.3. More detailed information on delivery methods and delivery prices is provided under “Delivery of goods”.
7. Purchase of goods
7.1. Only such goods that are provided with the link “Add to shopping cart” can be purchased online in Allmerch OÜ e-store.
7.2. The price or availability of goods may be changed without any prior notice. If a Buyer submitted their order before an amendment to the terms and conditions took effect, the Buyer is subject to contractual terms and conditions valid at the time at which the order was submitted.
7.3. If the e-store is unable to execute an order, the Buyer is contacted and any paid amounts are returned.
7.4. The contents of a shopping cart can still be amended on the “Shopping cart” page. After confirming an order, the contents of the shopping cart can no longer be changed and the shopping cart is emptied of any products. If an order is canceled after submission of an order, the relevant goods must be added anew to the shopping cart. Once the order form and contact detail have been correctly completed, the Buyer may proceed to payment.
8. Payment for goods
8.1. Online banking links in the following countries may be used to pay for goods ordered in the e-store: In worldwide VISA and MasterCard credit cards are accepted. Goods may also be paid for using an existing PayPal account.
8.2. NB! After payment for goods (making of a bank transfer), the Buyer is to leave the online banking page by clicking “Back to seller”. The Buyer’s order confirmation is thereafter displayed and so as to confirm the order, the corresponding invoice is sent to the Buyer using the e-mail address submitted upon confirming the shopping cart.
8.3. Purchases made in the e-store are reviewed between 9 a.m. and 6 p.m.
9.1. The buyer can receive the goods via the SmartPOST parcel machine within the Republic of Estonia
9.2. All goods purchased from the e-store will reach the parcel machine selected by the Buyer or the ordered address within 5 working days (within the Republic of Estonia). If the order is placed on a weekend or during the holidays, the goods will be delivered to the customer on the working days following the holidays. Goods purchased from the e-store will arrive within 10 working days (outside Estonia).
9.2.1 Purchases made during the discount period will reach the buyer in a maximum of 14 working days.
9.3. The price of SmartPOST delivery is 2.50 € (price includes VAT).
Orders and returns
10.1. The consumer is entitled to return the goods within 14 days from the day of delivery and return the money paid within 30 days (except for the cost of returning the goods).
10.2. Returned goods must not be used and must be in original packaging.
10.3. Opening the original container should be done with care, without damaging it. Only if the package can not be opened without breaking / breaking is not the responsibility of the Purchaser for damaged packaging. If the Buyer has violated the packaging due to negligence, (i.e. the product packaging could be opened without damaging it), the seller has the right to demand compensation for the damage caused.
10.4. If the customer discovers, upon receiving the goods, that the wrong or defective goods have been sent to him or the goods can not reach the customer in good condition and in a closed package, the customer must contact the seller's representative by e-mail at firstname.lastname@example.org or by contacting Allmerch OÜ at Telliskivi 57, Tallinn.
10.5. The seller is responsible for the goods purchased by the customer during transport. Upon receipt of the goods, the risk of damage to or loss of the goods will pass on to the customer.
10.6. The repayment period will begin to run from the moment you return the unsuitable goods to the seller who has received and verified it.
10.7 To return the goods as a guest, an email must be sent to email@example.com and the following information must be included in the e-mail:
- the buyer's name,
- the item to be returned,
- the order number,
- the reason for the return,
- and the bank account to which the money will be returned.
Other Terms and Conditions
11.1. Allmerch OÜ uses personal details provided by the Buyer only for the purposes of executing the Buyer’s purchase orders. Allmerch OÜ does not disclose information learned in the course of a purchase to third parties, except to cooperation partners for the purposes of delivering orders (name, telephone number, and delivery address of the Buyer) and in cases provided for by law.
11.2. Security of online banking links used to pay for goods is ensured by an encrypted (transfer of data in a classified format) data channel which does not allow third parties to access personal details or bank account details.
11.3.In issues not provided for in these terms and conditions, the Buyer and Allmerch OÜ proceed from valid legislation of the Republic of Estonia as well as other documents regulating relations between the parties.
11.4. Dissenting opinions and disputes arising from performance of these terms and conditions are foremost resolved by way of negotiations. If disputes arising from the agreement cannot be resolved in negotiations, both the Buyer and Allmerch OÜ, so as to protect their rights, have the right to recourse to the Consumer Protection Board or the court.
11.5 Allmerch OÜ is the chief processor of personal data and Allmerch OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.